Refund policy

Returns
All sales are final as the item is made to order by measurements. Please contact the shop within 24-48 hours of receipt with any alteration concerns via liliscreationsllc@gmail.com be sure to include the referred order number. 

To start a return, you can contact us at liliscreationsllc@gmail.com. Please note that approved exchanges will need to be sent to the following address: 227 Elmwood Avenue, Roosevelt, NY 11575 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, made to order by measurement items are not able to be be returned. Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.Sweatshirts can be exchanged for size if size is available.  Beanie hats are NOT RETURNABLE. 

Please note only minor alterations are free.

The parameters for free alterations are as follows:
1. Dresses a slight release in the underarm and bust area
2. Skirts a 1-inch release in the waist.

Major alteration for dresses is $45 dollars (includes taking a dress in). Dresses are made to measure if a dress must be taken in buyer hasn't provided accurate measurements or not provided updated measurements should there be a change after ordering causing a full re-sizing where the above cost must be assessed.

For skirts or shorts if the waistband must be removed the cost for adjustment due to incorrect measurements is $25 dollars. It is the buyer's responsibility to provide accurate measurements.

Sweatshirts and T-shirts can only be exchanged for sizing.
Please email liliscreations.couture@gmail.com